Start a Return or Exchange
Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.
If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item can be returned (for free) or exchanged within ninety (90) days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you.Items purchased from the MonkeyUSB Outlet are final sale and will not be considered for returns or exchanges. Any product purchased as part of Monkey's Free Offers initiative is not valid for a return or exchange
* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
* If you are outside of the UK, please refer to our international policy located under the International Orders tab.
Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.